Your purchase at Prime Keys is protected by our money-back guarantee. We want every customer to buy with complete confidence.
Our guarantee
- If your license key does not activate and our support team cannot resolve the issue, we will replace the key or issue a full refund.
- Refund requests are handled quickly and fairly — no stress, no runaround.
How to request a refund
Simply contact our support team with your order number and a short description of the issue. Because our products are digital license keys, we may first help you troubleshoot activation to get you up and running as fast as possible.
Important notes
As license keys are digital goods delivered instantly, refunds are provided in line with this guarantee rather than for change of mind once a key has been successfully delivered and activated. Your statutory rights are unaffected.